FREE SHIPPING in the contiguous United States

Putchipuu On-Demand

The On-Demand Trial Program is the new way to shop Putchipuu, you get to try our merchandise — making sure that it looks good on you, and that you want to keep it — before paying for it.  

For United States Customers ONLY and for orders of $100 or more. 

Browse our site and choose items you’re interested in seeing in real life. We’ll ship everything to you for FREE. While we keep your billing info on hand, you pay $0 for the items you choose to try. You’ll have 3 days to try everything. After your Putchipuu On-Demand Trial period, ship back what you don’t want and we only bill you for what you’ve kept.

Just as important, we’ve made sending back anything you’re not keeping very, very easy. Included in your Putchipuu On-Demand Trial is a prepaid return shipping label, just place the items you don’t want back in the box,  reseal it and send it back.

It’s free to try,

 

When do I pay for items I keep?

  • Send back the items you don't want to keep before the end of your Putchipuu On-Demand Trial period.  When it's received by us, you will only be charged for the items you have kept from your On-Demand Trial order.
  • If your package is not mailed out by the end of your Putchipuu On-Demand Trial period you will be charged for the total amount of all items in your Putchipuu On-Demand order.

  • If any of the items you have sent back are damaged or show signs of use, you will be charged for what you have kept and the damaged items in your Putchipuu On-Demand order.

Can I really try it out? Like wear it out to the bar?

Putchipuu On-Demand Trials are NOT a test drive. Try it on, just don’t wear it out.

We check all items sent back to us for signs of wear and will charge you for anything that’s not in new condition. Anything you send back has to be unworn, unwashed, undamaged, and have its original tags and packaging.

How do I send back things I don’t want to keep?

Your Putchipuu On-Demand Trial comes with everything you need to send things back — a prepaid return shipping label and your box. Easy!

You will not be billed for items sent back before the end of your Putchipuu On-Demand Trial period that are received in their original condition. All items sent back must be in their original condition — unwashed, unworn, with tags attached, in their original packaging (like a shoebox), etc.

Can I still return an item after I pay for it?

Yes. Unless an item has been marked Final Sale, you will have 15 days from the date of delivery to return it. At that point, the item will have already been paid for and is treated like a traditional return. See the Returns section below for additional details.

I ordered another Putchipuu On-Demand Trial. Why is it delayed?

We send Putchipuu On-Demand Trial orders one at a time. If you are already trying a few items with an existing Putchipuu On-Demand Trial, we’ll ship your new Putchipuu On-Demand Trial box once we receive your current order.

Putchipuu On-Demand Trial BILLING POLICY (The legal stuff)

The Putchipuu On-Demand Trial program is free! During the checkout process, you will be asked to provide a valid credit or debit card (no prepaid cards accepted) before completing your order. We require this information for security purposes and to get a pre-authorization for the total amount of the items you are trying. But rest assured that the Putchipuu On-Demand Trial program is a totally free 3-day service.

The only exception: If you do not return your Putchipuu On-Demand Trial, or if returned merchandise is not in new condition or damaged, we will need to charge the card on file the full price for each outstanding or damaged item. In order to avoid charges for merchandise you don’t want to keep, your Putchipuu On-Demand Trial will need to be postmarked (on its way back to Putchipuu) by the 4th full day after delivery. (We’ll send you an email reminder so you don’t forget.) If your Putchipuu On-Demand Trial period ends on a weekend or holiday, just drop it in the mail on the next business day. If you need an extra day or two, just call us and we’ll work something out.

Returns & Exchanges

How and what you can return all depends on where you call home. Just follow one of the links below to learn about the return policy for your region.

Holiday Return Policy

During the holiday season, returns are accepted anytime through January 31st for orders placed after November 27th at 12pm EST to accommodate any gifts that you or your friends and family didn't fall completely in love with. As long as the return arrives at our warehouse by January 31st, we’ll honor it with an exchange or store credit. If you’ve got gear that you need to send back, whether it’s a gift for someone else or a gift you received, you can find our full return policy here. If you're having any trouble with a return placed during the holidays, just reach out to our customer service team and they'll be happy to assist.

US Returns and Exchanges

Returns and exchanges are accepted within 15 days of your order having been delivered. We accept returns for items that have not been worn, altered, washed, or damaged. Items marked FINAL SALE are not eligible for return or exchange.

Footwear returns must include the original shoebox in its original condition and without postal labels, meaning you should ship it back to us inside another box (the same way we shipped it to you). Damages to or omission of this box from your return will result in your return not being accepted.

* We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit (Putchipuu will not be responsible).


Refunds

If your merchandise doesn't fit or you don't love it for any reason, don’t worry. Just send us an email telling us which items you are returning along with a reason. When we receive your return, we'll process a refund to the original form of payment.

* We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit (Putchipuu will not be responsible).

Exchanges

If you decide that you need a different size or want to try a different style and are interested in returning an item in exchange for something else, our customer service team is here to help. We'll help you place an order for the new item, and we'll ship it out for free. Once we receive your return package, you will receive a refund for the price of the exchange item to your original method of payment. Simply call us at 855.788.2447.

* We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit (Putchipuu will not be responsible).

Wrong, Damaged or Defective Items

If you received the wrong product from Putchipuu, or it arrived defective or damaged, please contact customer service as soon as possible. We will make sure that the situation is resolved for you.

 

Canadian Returns

Returns are accepted within 15 days from the shipping date. We accept returns for items that have not been worn, altered, washed, or damaged. Items marked FINAL SALE are not eligible for return.

Footwear returns must include the original shoebox in its original condition and without postal labels, meaning you should ship it back to us inside another box (the same way we shipped it to you). Damages to or omission of this box from your return will result in your return not being accepted.

Refunds

Putchipuu offers full refunds on all eligible items within 15 days of the delivery date. To set up a return, please contact our customer service team.

When we receive your return, we'll process a refund to your original form of payment for the price you paid for the merchandise.

* We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit (Putchipuu will not be responsible).

Exchanges

At this time we are unable to offer exchanges. Contact our customer service team for more information about how we can help.

Wrong, Damaged or Defective Items

If you received the wrong product from Putchipuu, or it arrived defective or damaged, please contact customer service as soon as possible. We will make sure that the situation is resolved for you.


Canada Return Details

Canadian customers are responsible for return shipping costs. We recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit Putchipuu will not be responsible for missing packages.

Please send returns to the following address:

Putchipuu
1245 N Orange Drive
Suite 19
Los Angeles, CA 90038

Returns must be shipped to this address via a recognized courier or postal authority.

Outside of US/Canada Returns

Returns are accepted within 15 days from the delivery date. We accept returns for items that have not been worn, altered, washed, or damaged. Items marked FINAL SALE are not eligible for return.

Footwear returns must include the original shoebox in its original condition and without postal labels, meaning you should ship it back to us inside another box (the same way we shipped it to you). Damages to or omission of this box from your return will result in your return not being accepted.

Refunds

Putchipuu offers full refunds on all eligible items within 15 days of the shipping date. To set up a return, please contact our customer service team.

To set up a return, please contact our customer service team. When you contact us, we will provide you with a return number (RMA Number) and give you detailed instructions on how to send your item(s) back to us. You are responsible for return shipping costs. We recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Putchipuu will not be responsible for missing return packages.

When we receive your return, we'll process a refund to your original form of payment for the price you paid for the merchandise.

Exchanges

At this time we are unable to offer exchanges. Contact our customer service team for more information about how we can help.

Wrong, Damaged or Defective Items

If you received the wrong product from Putchipuu, or it arrived defective or damaged, please contact customer service as soon as possible. We will make sure that the situation is resolved for you.

Outside US/Canada Return Details

International customers are responsible for return shipping costs. We recommend that you use a service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Putchipuu will not be responsible for missing return packages.

Please send your return to:

Putchipuu
RMA ####### (we will provide you with your RMA # when you contact us)
1245 N Orange Drive
Suite 19
Los Angeles, CA 90038

Returns must be shipped to this address via a recognized courier or postal authority. Any packages dropped off at this address will be refused by our warehouse and sent back to the return addressee.

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